CAUTION ALERT!
Here is an actual snip from an email we received on Monday, 3 March, 2003.I got out of bed this morning to find my kitchen flooded with water. I found out that my NSA Water Filter had cracked in the top cap. I wonder if you can help me with this problem. I need another filter but don't want another one with the possibility that this can happen again. What do you suggest?Unfortunately, that is not the first such inquiry we have received about this potential time bomb water filter. And most unfortunately, that's not the first report we have received about that actual mess.Here's the scoop -- NSA discovered that the blue plastic dome of their under-sink model 100S sealed water filter could become brittle with age and subject to stress fracture. The dome of some sealed filters such as the 100S actually does a little flexing when the water is turned on/off. If the plastic of that blue dome cracks, that is rupturing a filter under pressure. It is a flooding situation every bit as much as a water pipe splitting open.
And here's the catch -- If you experience the disaster, as per the unfortunate soul above who posted us, you will surely find that you have no recourse with NSA. NSA changed to the 100SX model over three years ago, and the product warranty on the 100S (and 100SX) is for three years. Upshot: once the filter is beyond the three-year warranty period, NSA will accept no liability for it. If your filter ruptures and floods your kitchen, probably your only relief would be through your homeowner's insurance.
Solution -- STOP using the NSA 100S under-sink water filter IMMEDIATELY!
Whether you buy our recommended replacement water filer or not, you should
take that NSA 100S water filter out of service (shut off water pressure to it) right now!Ideal Solution
Switch to a superior brand of water filter. H2O International makes a sealed under-sink water filter that is expressly designed to replace the now antiquated NSA 100S. It's their H2O-US413 model.Here is a little at-a-glance comparison chart. See for yourself:
* Currently offered with FREE shipping to any destination in the Lower 48 USA. Illinois customers subject to 6.25% state sales tax. Check display page for current SALE price.
Brand/Model Warranty Capacity Bacteriostatic? Prone to Rupture with age? Cost NSA 100S 3 years 12,000 gallons yes yes $219.00 H2O-US413 3 years 25,000 gallons yes NO ON SALE* You can tell the NSA 100S from the newer (and apparently not subject to rupturing) 100SX by noting where the water lines connect to the filter. If there is a line at the top and a line near the base of the filter, that's the old 100S model. Take it out of service as soon as possible. If both the inlet and the outlet water line attach at the top of the filter, that's the newer 100SX model and you're reportedly okay regarding any rupture hazard.
"I have just read your NSA 100S alert warning bulletin, whilst searching the internet for water filters. Guess what -- the same happened to me last Sunday. All of a sudden I heard the sound of gushing water from under the kitchen sink..." -- D. KellyInformation offered on this page is based on unsolicited reports from individuals not affiliated with NSA or Environmental Systems Distributing (ESD) and as such cannot be verified as accurate. These statements represent opinions and are anecdotal in nature and are not to be construed as legal advice. ESD is not affiliated with NSA.
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